Refund policy

Refund Policy

We value every piece of work and every customer. As the nature of our services varies, our refund arrangements are as follows:

1. Made-to-order / custom products: These are made to order, and no refunds or exchanges are available once production has begun.
2. Workshop deposits: Non-refundable; to reschedule, please refer to the arrangements in the Terms of Service (Workshops).
3. Repair / cleaning / restoration services: No refunds are available for services already completed.
4. In-stock finished products (if any): If, within 7 days of receipt, the product is unused and kept in its original condition with packaging, an exchange can be arranged; round-trip shipping is at the customer's expense.
5. If the goods you receive are damaged or incorrect, please contact us via WhatsApp with photos within 3 days of receipt, and we will follow up as soon as possible.